Update on 17 Decemeber 2018


CRAVE PORTAL and/or its  affiliates  ("Crave")  respect  users  privacy  and  is  committed  to protecting it through its compliance with its privacy policies. This policy describes:

This  policy  applies  only  to  the  information  Crave  collects  through  its  Services,  in  email,  text   and other electronic communications sent through or in connection with its Services.

This policy DOES NOT apply to information that you provide to, or that is collected  by,  any  third-party, such  as  restaurants  at  which  you  make  reservations  and/or  pay  through  Crave's Services  and  social  networks  that  you  use  in  connection  with  its  Services.  Crave  encourages    you to consult directly with such third-parties about their privacy practices.

Please read this policy carefully to understand Crave's policies and  practices  regarding  your  information  and  how  Crave  will  treat  it.  By  accessing  or  using  its  Services  and/or  registering    for an account with Crave, you agree to this privacy policy and you are  consenting  to  Crave's  collection, use,  disclosure,  retention,  and  protection  of  your  personal  information  as  described  here.  If  you  do  not  provide  the  information  Crave  requires,  Crave  may  not  be  able  to  provide  all of its Services to you.

Personal Contact Information

Crave may collect the following information from users of our site: first name, last name, street address, area and city, phone and contact numbers, e-mail address, GPS location (mobile site).

In addition, Crave may collect information regarding Crave account holders' past Crave orders, favorite restaurants, customer service inquiries, service/restaurant reviews and certain social networking preferences (e.g. pages you "Like" or "Recommend").

Crave also uses web analytics software to track and analyze traffic on the site in connection with Crave advertising and promotion of Crave services. Crave may publish these statistics or share them with third parties without including PII.

Non-Personally Identifiable Information (or "Non-PII") is aggregated information, demographic information and any other information that does not reveal your specific identity. We and our third party service providers may collect Non-PII from you, including your MAC address, your computer type, screen resolution, OS version, Internet browser and demographic data, for example your location, gender and date of birth and we may aggregate PII in a manner such that the end-product does not personally identify you or any other user of the Site, for example, by using PII to calculate the percentage of our users who have a particular telephone area code. We and our third party service providers may also use cookies, pixel tags, web beacons, and other similar technologies to better serve you with more tailored information and facilitate your ongoing use of our Site. Cookies may be persistent or stored only during an

individual session. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to decline the use of cookies. To understand more about cookies, click here https://www.aboutcookies.org.

IP Addresses are the Internet Protocol addresses of the computers that you are using. Your IP Address is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). This number is identified and logged automatically in our server log files whenever users visit the Site, along with the time(s) of such visit(s) and the page(s) that were visited. Collecting IP Addresses is standard practice on the Internet and is done automatically by many websites.

Use of your information

Crave uses PII to create users' Crave accounts, to communicate with users about Crave services, to offer users additional services, promotions and special offers and to charge for purchases made through Crave. Users may affirmatively opt-out of receiving promotional communications from Crave by visiting www.xxxxxxx.com. Personal account page and providing Crave with their e-mail address via the opt-out link. Crave may also use PII to enforce Crave terms of use and service.

Crave uses cookies to remember users on the site and to enhance users' experience on the site. For example, when users with Crave accounts return to the site, cookies identify those users and allow the site to provide certain user-specific information such as Crave login information, choice of website language and country selection in addition to any other information we might collect in the future. Crave does not sell the information it collects to third parties. Crave shares collected PII to third-party vendors and service providers with whom Crave works to provide application programming interfaces ("APIs") and other functions for the site in connection with the delivery of Crave services. In addition, Crave shares users' Crave order content, special order instructions, first and last name, street address and telephone number with restaurants where users' orders are placed to the extent necessary to process those orders. Crave may also disclose PII to third parties such as attorneys, collection agencies, tribunals or law enforcement authorities pursuant to valid requests in connection with alleged violations of Crave terms of use and service or other alleged contract violations, infringement or similar harm to persons or property.

User generated content posted through the site such as service/restaurant reviews and certain social networking preferences (e.g. pages you "Like" or "Recommend") may be viewed by the general public. Accordingly, Crave cannot ensure the privacy of any PII included in such user generated content.

Non-Personally  Identifiable  Information.  Because   Non-PII   does   not   personally   identify   you,   we may use  such  information  for  any  purpose.  In  addition,  we  reserve  the  right  to  share  such  Non PII, which does  not  personally  identify  you,  with  our  affiliates  and  with  other  third  parties,  for  any  purpose.  In  some  instances,  we  may  combine  Non-PII  with  PII  (such  as   combining   your name with  your  geographical  location).  If  we  do  combine  any  Non-PII  with  PII,  the combined  information  will  be  treated  by  us  as  PII  hereunder  as  long  as  it  is  so  combined.

IP Addresses. We use IP addresses for purposes such as calculating site usage levels, helping diagnose server problems, and administering the site. We may also use and disclose IP Addresses for all the purposes for which we use and disclose PII. Please note that we treat IP Addresses, server log files and related information as Non-PII, except where we are required to do otherwise under applicable law.

Your Email Address

To register for an account, we require you to supply us with your email address, or other information needed to contact you online and over the phone. We use your e-mail address and other contact information you provide us with to confirm your order and to communicate with you in case of an order problem, so one cannot register without an e-mail address. If you supply us with your email address, you may later access it, update it, modify it and delete any inaccuracies by accessing your account through my account information link on the user main page. You may also choose simply not to provide us with your email address; however you will not be able to register on the website and place orders. We communicate part of your contact information (name, surname, order delivery address and phone number) with the member restaurant from which you have placed an order. We also use this information to facilitate and improve your use of the website, to communicate with you, for internal purposes and to comply with any requirements of law. This information may be disclosed to our staff and to third parties involved in the delivery of your order or the analysis and support of your use of the website. We do not sell and will not divulge your personal contact information to third parties other than as specified in this Privacy Policy without your permission unless we are legally entitled or obliged to do so (for example, if required to do so by Court order or for the purposes of prevention of fraud or other crime).

Payment Card Information

When you place an order through the website, you are required to select a method of payment. Crave is not interested in your debit/credit card information nor do store any of your debit/credit information, since orders could be paid at the door directly to the restaurant through methods of payment such as cash, credit card or payment checks. Online debit/ credit card payment is also an option and for some restaurants it can be the only method of payment. For transactions with online debit/credit cards, we transmit your entire card information to the appropriate debit/credit card company in an encrypted format with globally accepted rules and applications during order processing. Upon your choice, we keep a part of your card information in an encrypted format, taking precaution to maintain physical, electronic and procedural safeguards over your credit card information.

By submitting your credit or debit card account information through our Services, you expressly consent to the sharing of your information with restaurants, third-party payment processors, and other third-party service providers (including but not limited to vendors who provide fraud detection services to us and other third parties), and you further agree to the following terms:

'All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties

Crave Portal LLC will not pass any debit/credit card details to third parties

Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment.

Order Placement Information

Personal information required during the order process includes name, address, phone number, email address and other similar information used to identify you and complete an order. Personal information collected at our site will be shared with a restaurant when processing your order. We have an agreement with all member restaurants, restricting disclosure or further processing of personal information provided to them by us. Your personal information will be used to notify you of your order status. Personal information will not be shared with any of our business partners or affiliates without your permission. It is treated as confidential, and will not be disclosed to outside parties, unless compelled by applicable legislation. We only send marketing emails to those people who have specifically requested to receive this information.

Navigation and Click stream Data

As you browse our website, we gather navigational and click stream data that shows which pages you have  websited,  what  kind  of  features  you  have  used  or  how  long  you  have  stayed  on  a particular page  etc.  This  information  will  not  reveal  your  identity  or  be  linked  to  you  personally.  We  use  this  information  to  complete,  support  and  analyze  your  purchases  from  us;    to facilitate and improve your use  of  the  website;  to  comply  with  any  requirements  of  law;  to  serve, or have a third  party  serve  specialized  or  relevant  advertising  content  and/or  recommendations to you on the website  or  on  a  third  party’s  website  and  for  internal  purposes.  This information may be  disclosed  only  to  our  staff  and  to  third  parties  involved  in  the  completion of your transaction, the  delivery  of  your  order,  and  the  analysis  and  support  of  your  use of the website.

We May Use Advertising Companies to Serve Ads For Us

These companies may employ cookies and action tags to measure advertising effectiveness. They may also use this technology to serve specialized or relevant advertising content and/or recommendations to you on the website or on their websites. Any information that these third parties collect via cookies and action tags is completely anonymous and does not contain any personal contact information.


We don't sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalize our services, content and

advertising. If you do not want to receive marketing communications from us via e-mail or participate in our ad-customization programs, simply communicate your preference to us via e-mail or log onto your account at website to change your relevant settings from my account link on the user main page.

Do We Disclose Your Personal Information?

We may disclose your information to our staff and to third parties involved in the delivery of your order, and the analysis and support of your use of the website. We may disclose your information if necessary to protect our legal rights, if the information relates to actual or threatened harmful conduct, or we have good faith belief that such action is necessary to (1) conform to the requirements of law or comply with governmental orders, court orders, or legal process served on us or (2) to protect and defend our property or other rights, the users of the website or the public. This includes exchanging information with other companies and organizations for fraud protection and credit risk protection.

How Is Personally Identifiable Information Disclosed?

We may disclose PII:

To  our  third  party  service  providers  who  provide  services  such  as  website   hosting,   data   analysis, payment processing, order  fulfillment,  infrastructure  provision,  IT  services,  customer service,  e-mail  delivery  services,  credit  card  processing  and  other   similar   services   to   enable them                 to     provide services.

As  required  to  fulfill  your  purchase  (e.g.,  to  our  restaurant  partners  to  enable  them  to  fulfill   your order).

To  identify  you  to  any  person  to  whom  you  send  messages  regarding  Site-related   content  through the Site.

To third parties sponsors  of  Promotions  (irrespective  of  whether  such  Promotions  are  hosted  by  us),  or  otherwise  in  accordance  with  the  rules  applicable  to  such  Promotion.  You  should   carefully review the  rules,  if  any,  of  each  Promotion  in  which  you  participate,  as  they  may  contain  additional  important  information  about  a  sponsor's  or  other  third  parties’  use  of  your    PII. To the  extent  that  the  terms  and  conditions  of  such  rules  concerning  the  treatment  of  your  PII conflict with this Privacy Policy, the terms and conditions of such rules shall control.

To  an  affiliate  or  other  third  party  in  the  event  of  any  reorganization,  merger,   sale,   joint venture, assignment, transfer or other disposition of all  or  any  portion  of  our  business,  assets  or  stock (including without limitation in connection with any bankruptcy or similar proceedings).

As  we  believe  to  be  appropriate:  (a)  under  applicable  law  including  laws  outside  your  country   of residence; (b) to comply with legal process; (c)  to  respond  to  requests  from  public  and  government authorities including public and government  authorities  outside  your  country  of  residence; (d) to  enforce  our  terms  and  conditions;  (e)  to  protect  our  operations  or  those  of  any  of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g)  to  permit  us  to  pursue  available  remedies  or  limit  the  damages  that we may sustain.

Cookies and Other Electronic Tools

We, and third parties with whom we partner, may use cookies, pixel tags, web beacons, mobile device IDs, "flash cookies" and similar files or technologies to collect and store information in respect to your use of the Services and third party websites. A cookie is a small text file that is stored on your computer that enables us to recognize you (for example, as a registered user) when you visit our website, store your preferences and settings, enhance your experience by delivering content and advertising specific to your interests, perform research and analytics, track your use of our Services, and assist with security and administrative functions. Cookies may be persistent or stored only during an individual session. To understand more about cookies, click here https://www.aboutcookies.org. A pixel tag (also called a web beacon or clear GIF) is a tiny graphic with a unique identifier, embedded invisibly on a webpage (or an online ad or email), and is used to count or track things like activity on a webpage or ad impressions or clicks, as well as to access cookies stored on users' computers. Crave uses pixel tags to measure the popularity of our various pages, features and services. We also may include web beacons in e-mail messages or newsletters to determine whether the message has been opened and for other analytics.

Most browsers are set to automatically allow  cookies.  Please  note  it  may  be  possible  to  disable  some (but not all) cookies  through  your  device  or  browser  settings,  but  doing  so  may  interfere  with certain  functionality  on  the  Services.  Major  browsers  provide  users  with  various  options  when it comes to cookies. Users can usually set  their  browsers  to  block  all  third-party  cookies  (which are  those  set  by  third-party  companies  collecting  information  on  websites  operated  by  other  companies),  block  all  cookies  (including  first-party  cookies  such  as  the  ones  Crave  uses     to  collect  search  activity  information  about  its  users),  or  block   specific   cookies.   To   modify your cookie settings, please visit your browser's help settings. You will need to  opt  out  on  each  browser and each device you use to access the Services.  Flash  cookies  operate  differently  than  browser cookies and cannot be  removed  or  blocked  via  web  browser  settings.  By  using  our  Services  with  your  browser  set  to  accept  cookies  you  are  consenting  to  our  use  of  cookies  in  the manner described in this section.

Protection of Your Personal Information

Our website has secure pages to collect user information and most critical data is stored in encrypted form. We use various technical and management practices  to  help  protect  the  confidentiality, security  and  integrity  of  data  stored  on  our  system.  Our  servers  use  Secure  Sockets  Layer  (SSL)  and  encryption  technology   that   works   with   Netscape   Navigator,   Microsoft Internet Explorer, Firefox, Safari and Chrome.


We use reasonable organizational, technical and administrative measures to protect PII under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. Please do not send us sensitive information through email. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you must immediately notify us of the problem by contacting us in accordance with the "Contacting Us" section below (note that if you choose to notify us via physical mail, this will delay the time it takes for us to respond to the problem).

We assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond our control. You play an important role in keeping your personal information secure. You should not share your user name, password, or other security information for your Crave account with anyone. If we receive instructions using your user name and password, we will consider that you have authorized the instructions.

Third parties

This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties,  including  without  limitation  any  of  our  affiliates  and  any  third party operating any  site  to  which  this  site  contains  a  link.  The  inclusion  of  a  link  on  the  site does not imply endorsement of the linked site by us or by our affiliates.

Information about Services We Offer

In order to provide you with the highest level of service, from time to time we may send you details of products, services, discounts, promotions and campaigns, which we think, may be of interest to you. We may send you marketing communications with your consent. If at any time you do not wish to receive these details and wish to unsubscribe from marketing communications, contact us via e-mail or log onto your account to change your relevant settings from my account link on the user main page.

Changes to this privacy policy

We reserve the right to amend this Privacy Policy from time to time to reflect changes in the law, our data collection and use practices, the features of our services, or advances in technology. Please check this page periodically for changes. Use of information we collect is subject to the Privacy Policy in effect at the time such information is used. If we make any material changes to this Privacy Policy, we will post the changes here. Please review the changes carefully. Your continued use of the Services following the posting of changes to this Privacy Policy will constitute your consent and acceptance of those changes.

Verifying, updating and amending personal information


You  can  update  your  personal  information  at  any  time  by  logging-in  to  your   membership  account  and  accessing  "My  Account",  where  you  can  update  your  personal  information mentioned in "Account Info" and "Saved Address".


Users who order as guests cannot view or  change  their  details  on  the  website  once  an  order  has been submitted. Any changes which affect the fulfillment of  an  order  should  be  communicated  directly to the applicable restaurant.


All comments, queries and requests relating to our use of your information are welcomed and should be addressed to CRAVE PORTAL

For questions or concerns relating to our privacy policy, we can be contacted by email at info@craveuae.ae or at:

Phone: (+971) 45898005

Calls to and from Crave may be recorded for quality and training purposes.